Warranty and after-sales service
Warranty period:
• Warranty for electrical appliances is two years from the date of issuance of the invoice.
• The warranty period for our desalination devices is two years, including electrical parts.
Warranty Policy:
General Terms and Conditions
- Warranty means repairing the product and replacement is only for products that cannot be repaired.
- The warranty covers any defect or malfunction in the product resulting from a manufacturing defect only.
- The product must be within the warranty period and in accordance with the original sales invoice.
- The warranty does not cover consumables in the product that need to be replaced periodically.
- Tampering with the product, disassembling it or using non-original spare parts voids the warranty.
- Installation, operation and periodic maintenance must be carried out in accordance with the recommendations in the user manual.
- If the product malfunctions, you must stop using it immediately and contact Nafoura. The warranty does not cover any additional damage due to delay in repairing the product.
- Powering by generators may damage some electrical parts of the product and void the warranty.