1- You have 7 days from the date of receipt of any item to return or exchange it, and the shipping costs are borne by the buyer, provided that the product is intact and the product box and all its accessories are intact. After verifying this, the amount will be returned within 14 working days or the product will be replaced or replaced with another product according to the customer’s desire.
2- If the item is defective or does not work properly or does not match the site description (you must inform us immediately) , you have the right to return or exchange it within 7 days from the date of receipt, and the Healthy Air store bears all shipping costs for the order. If the customer wants to return the order, the price of the item will be refunded to him in addition to the shipping cost that he paid upon purchase.
3- To replace the product, the product must be in good condition and the consumer must not have used the product or benefited from it. The Healthy Air store has the right to inspect the product before replacing it to ensure its safety.
For exchange and return requests, please contact us via technical support on the number
Or via email [email protected]
Some frequently asked questions:
Q: I received a defective/damaged product, can I get a refund?
If the product you received is damaged or defective, you can return the product within 7 days from the date of receipt (you must notify us immediately) provided that it is in the same condition you received it in with the original box and/or packaging intact. Once we receive the returned product, we will inspect it, and if the product is found to be defective or damaged, we will refund the value of the product paid along with any shipping fees paid within one week from the date of your request to return the product.
Q: When is a "return" not possible?
There are some cases where it is difficult for us to return:
Q: Who pays the shipping fees when returning the product?
You can return the product within 7 days from the date of delivery, but you must notify us immediately. It is shipped by the customer to our address, and the healthy air store does not bear the shipping cost unless the product is defective or has signs of damage or breakage. The shipping cost will be borne by the Malft store within 7 days of receiving the product.
