Warranty and after-sales service

Warranty Policy and After-Sales Service – Healthy Air

At Healthy Air, we are committed to providing high-quality products and outstanding after-sales service to ensure the best performance of our products and the comfort of our customers.

Warranty period

• All electrical appliances are covered by a two-year warranty from the date of issuance of the purchase invoice.
• The warranty begins from the purchase date shown on the invoice.

What does the warranty cover?

The warranty includes:

• Repairing faults resulting from manufacturing defects.
• Replacing parts damaged due to a manufacturing defect.
• The product will be completely replaced if it cannot be repaired according to the assessment of the approved technical department.

Conditions for benefiting from the guarantee

To benefit from the guarantee services, you must:

• The product must be within the specified warranty period.
• Provide the original purchase invoice or proof of purchase.
• Use the product according to the accompanying operating and maintenance instructions.
• Stop using the product immediately if any malfunction or technical problem occurs and contact customer service directly.

Cases not covered by the warranty

The warranty does not cover the following cases:

• Malfunctions resulting from misuse or negligence.
• Damage resulting from incorrect installation or operation.
• Damage resulting from impacts, breakage, or external accidents.
• Malfunctions resulting from tampering with the product or attempting to repair it by unauthorized parties.
• Using non-original spare parts or accessories.
• Consumables that need to be replaced periodically according to normal use.
• Malfunctions resulting from electrical connections that do not conform to specifications.
• Damage resulting from the use of generators or unstable power sources.
• Damage resulting from failure to follow operating instructions or routine maintenance.

Cancel Warranty

The guarantee is considered void in the following cases:

• Opening or disassembling the product by an unauthorized party.
• Making unauthorized modifications or repairs.
• Using non-original spare parts.
• Improper installation or operation contrary to company instructions.
• Remove or change the product's serial number, if any.

Reporting faults

In case of any malfunction or technical problem:

1. Stop using the product immediately.
2. Disconnect the power supply if necessary.
3. Contact customer service to request technical support.
4. Provide the order number or purchase invoice to expedite the service process.

Note: Delaying reporting the problem or continuing to operate the product despite the defect may cause additional damage not covered by the warranty.

After-sales service

Healthy Air store provides technical support and after-sales service to assist customers with:

• Technical inquiries.
• Diagnosing faults and operational problems.
• Maintenance requests.
• Providing original spare parts when needed.
• Follow-up on warranty cases and repair services.

Contact customer service

For inquiries, warranty requests, and after-sales service, please contact us through the official communication channels listed in the Healthy Air store.

We are happy to serve you and are committed to providing the best user experience and technical support to our customers.