At Healthy Air, we are committed to providing a convenient and safe purchasing experience for our customers through shipping, delivery and installation services according to the highest quality standards, with coverage of all regions of the Kingdom of Saudi Arabia.
Healthy Air store provides delivery service to all cities and regions of the Kingdom of Saudi Arabia.
Available inside:
The customer will be contacted within 1 to 2 business days to schedule a suitable time for delivery and installation.
Note: Installation possibilities may vary depending on the product type and customer location.
Cash on delivery is available within:
Through the Healthy Air delivery team.
It is required that:
If delivery is not possible due to the customer's lack of response or the unavailability of the order value, the store has the right to charge a redelivery fee when rescheduling the order.
After the order has been shipped, the following will be sent:
The customer can also track the shipment directly through the shipping company or contact customer service.
Healthy Air store takes care to inspect and carefully package all products before handing them over to the shipping company to ensure they leave in good condition.
Once the shipping company receives the order, responsibility for transportation and delivery transfers to them. If the product is damaged or lost during transit or delivery, the shipping company is liable according to its established policies and procedures .
The customer is requested to inspect the shipment upon receipt. If there is visible damage or a shortage of contents, the shipping company must be notified immediately, and the Healthy Air store must be informed within 48 hours of the date of receipt, with clear photos showing the condition of the shipment and product.
Healthy Air will work with the customer and follow up on the claim with the shipping company to help resolve the issue as quickly as possible.
The customer's receipt of the shipment without registering any comments with the shipping company is considered an acknowledgment of the integrity of the shipment's outer packaging at the time of receipt.
If the product is unavailable after the order has been completed for any reason beyond the store's control, the customer will be contacted to choose one of the following options:
Healthy Air store reserves the right to cancel the order and refund the full amount if the product cannot be provided or a suitable alternative cannot be found after contacting the customer.
If the order is refused after it has been shipped without any error in the product or order, Healthy Air store has the right to deduct the actual shipping and return costs incurred by the store as a result of the shipping and return process before refunding the amount if any.
To ensure the installation process is completed correctly and safely, the customer agrees to the following:
The installation appointment may be rescheduled if the site is not ready or if the customer does not attend at the agreed time.
Healthy Air store does not bear any responsibility for delays resulting from the unreadiness of the site or the inability of the installation team to carry out the work due to circumstances specific to the customer's site.
For any inquiries regarding shipping, delivery, or installation, please contact us via:
Customer Service: +966508830308
Email: [email protected]
We are happy to serve you and always strive to provide the best buying, delivery and installation experience for Healthy Air customers.