At Healthy Air, we strive to provide high-quality products and outstanding customer service. If you encounter any problem with the product, you can take advantage of the following exchange and return policy.
The customer has the right to request an exchange or return of the product within 7 days of the date of receiving the order, provided that:
In this case, the customer bears the shipping fees for the return or exchange.
After the product is received and inspected by the Healthy Air team, one of the following options is implemented:
The refund will be processed within a period not exceeding 14 working days from the date of approval of the refund request.
If the customer receives a product:
He has the right to request an exchange or return within 7 days of the date of receipt.
In this case:
The following conditions must be met for a replacement request to be approved:
Healthy Air store reserves the right to refuse the exchange request if the aforementioned conditions are not met.
Returns or exchanges cannot be accepted in the following cases:
Healthy Air store takes care to inspect and carefully package all products before handing them over to the shipping company to ensure they leave in good condition.
Once the shipping company receives the order, responsibility for transportation and delivery transfers to them. If the product is damaged or lost during transit or delivery, the shipping company is liable according to its policies and procedures.
The customer is requested to inspect the shipment upon receipt. In the event of visible damage or a shortage of contents, the shipping company must be notified immediately, and the Healthy Air store must be informed within 48 hours of the date of receipt, with clear photos attached showing the condition of the shipment and product.
Healthy Air will work with the customer and follow up on the claim with the shipping company to help resolve the issue as quickly as possible.
The customer's receipt of the shipment without registering any comments with the shipping company is considered an acknowledgment of the integrity of the shipment's outer packaging at the time of receipt.
Yes, if the product has a manufacturing defect, arrived damaged, or does not work properly, you can request a return or exchange within 7 days of receipt, and a full refund will be issued after verification of the condition.
Returns cannot be accepted if:
Cancellation and refund fees for orders paid through Tamara, Tabby, Madfoo, and credit cards
If an order is cancelled or a refund is requested after payment via Tamara, Tabby, Madfou, or credit cards (Mada, Visa, Mastercard, American Express, and Apple Pay) , the refund process will be carried out according to the policies and procedures approved by the payment service provider.
Healthy Air is not responsible for any fees, commissions, or processing costs imposed by payment providers, banks, or installment and electronic payment service providers. If any non-refundable fees, commissions, or processing costs are charged to the store as a result of a payment, cancellation, or return, they may be deducted from the customer's refund only to the extent of the actual cost.
The amount due to the customer will be returned to the original payment method used at the time of purchase according to the time period approved by the payment service provider and the relevant financial entity. The store shall not bear any delay resulting from the procedures of banks or payment service providers after the refund request has been approved.
Note: By completing the purchase using Tamara, Tabby, Madfou, or any of the credit cards or electronic payment methods available in the store, the customer acknowledges their agreement to the terms and conditions of the service provider and the cancellation and return terms contained on this page.
For any return, exchange, or inquiry request, please contact us via:
Technical support: +966508830308
Email: [email protected]